Quantcast
The MFWire
Manage Email Alerts | Sponsorships | About MFWire | Who We Are

Subscribe to MFWire.com's News Alerts [click]

Rating:Software is King Not Rated 0.0 Email Routing List Email & Route  Print Print
Wednesday, August 14, 2002

Software is King

by: Tony Pennino

In these troubled times, more and more firms are signing up for management software. The two most recent ones to do so are State Street and Pacific Life.

State Street has tapped Onyx for its customer relationship management (CRM) solution. The firm will utilize the solution for sales and marketing, relationship management, and client services. The application is entirely web-based and uses XML technologies.

Meanwhile, the annuities and mutual fund divison of Pacific Life has decided to use the CRM solution from Pivotal. Pacifc Life will also deploy Pivotol Wireless. The systems will be used for the insurer's multiple sales channels.

"We selected Pivotal because the company offered a complete package: a strategy that allows Pacific Life to start with a sales initiative that builds into a CRM framework; a contract that allows us to know the total cost of each initiative upfront; and the flexibility to understand and adapt to our needs," stated Phil Teeter, vice president of technology at the Pacific Life unit. "Pivotal was the best fit for our division. The other CRM software providers were either too complex and difficult, or only provided out-of-the-box, shrink-wrapped contact management capabilities."

"We are working with Pivotal to develop specific strategies to improve sales activity, client responsiveness and overall revenue performance. Pacific Life is also leveraging Pivotal's strategic consulting program to help us mitigate the risk of embarking on a significant CRM strategy. By taking this approach, we have very clear deliverables and expected results from our CRM initiative," Teeter added.

The wireless component is designed to assist wholesalers who frequently spend more time on the road than they do in the office. Like the Onyx system, Pivotal's offering is Internet-based. 

Stay ahead of the news ... Sign up for our email alerts now
CLICK HERE

0.0
 Do You Recommend This Story?



GO TO: MFWire
Return to Top
 News Archives
2019: Q4Q3Q2Q1
2018: Q4Q3Q2Q1
2017: Q4Q3Q2Q1
2016: Q4Q3Q2Q1
2015: Q4Q3Q2Q1
2014: Q4Q3Q2Q1
2013: Q4Q3Q2Q1
2012: Q4Q3Q2Q1
2011: Q4Q3Q2Q1
2010: Q4Q3Q2Q1
2009: Q4Q3Q2Q1
2008: Q4Q3Q2Q1
2007: Q4Q3Q2Q1
2006: Q4Q3Q2Q1
2005: Q4Q3Q2Q1
2004: Q4Q3Q2Q1
2003: Q4Q3Q2Q1
2002: Q4Q3Q2Q1
 Subscribe via RSS:
Raw XML
Add to My Yahoo!
follow us in feedly




©All rights reserved to InvestmentWires, Inc. 1997-2019
14 Wall Street | 20th Floor | New York, NY 10005 | P: 212-331-8968 | F: 212-331-8998
Privacy Policy :: Terms of Use