Millions of Fidelity
customers were unable to access their accounts online yesterday. Yet the system is back up, and RIAs who custody with the Boston Behemoth were seemingly unaffected by the outage.
"It was an internal nature technology issue that we have addressed. Customers now have full access," Fidelity spokesman Mike Aalto told 401kWire
, our sister publication. "Anyone trying to access online accounts were impacted."
The outage affected retail brokerage investors and 401(k) plan participants trying to log in to Fidelity's website or mobile app. Aalto declined to share the duration or specific cause of the outage.
Yet an executive with a hybrid RIA/broker-dealer that custodies with Fidelity says that the outage did not affect him and that he has not heard any complaints from his clients (though they tend only to check their accounts when statements come out).
"I've been able to do all of my trading," Peter Huminski
, founder of Thorium Wealth Management
, tells InvestmentNews
, Financial Planning
, and the Wall Street Journal
all reported on the outage affecting retail investors.
Neil Anderson, Managing Editor
Stay ahead of the news ... Sign up for our email alerts now